Privacy & Terms

Thank you for choosing Ambassadors4u Shopping App. This Privacy & Terms page explains, in plain and friendly language, how we collect and use your information, and the terms that apply when you shop with us on our mobile app. Ambassadors4u Shopping App is operated by Ambassadors4u (PTY) Ltd, a company registered in South Africa under registration number 2022/429372/07, with our physical store located at 187 Lilian Ngoyi, Pretoria CBD, 0002. By downloading the app, creating an account, browsing our catalogue, or placing an order, you are agreeing to everything set out below, so we do gently encourage you to take a few minutes to read through it, and to return to it whenever you would like a refresher.

Governing Law and Jurisdiction

Ambassadors4u is a South African brand, and this policy, along with every transaction made on the app, is governed by the laws of South Africa. Where the app is distributed through the Apple App Store or Google Play Store, we also comply with the additional developer and platform requirements those stores impose on every app they list, wherever the developer is based. If you are based outside South Africa, we gently ask that you keep this in mind before making a purchase, as it does shape how orders, returns, and disputes are ultimately handled, from start to finish.

Who Can Shop With Us

Our primary market is South Africa, and most of our experience, from sizing to delivery timelines, is built around South African shoppers. That said, we happily welcome shoppers from other countries too, including anyone downloading the app through the Apple App Store or Google Play Store outside South Africa. If you are shopping with us from abroad, we would just encourage you to be mindful of your own country's customs regulations, duties, and import requirements in relation to South African products, as these can vary widely and are entirely outside of our control.

Age Requirement

Ambassadors4u Shopping App is intended for individuals aged 18 and over, or minors using the app under the supervision of a parent or guardian who agrees to this policy on their behalf. We do not knowingly collect personal information from children, and if we become aware that a child has provided us with personal information without appropriate consent, we will take reasonable steps to delete it.

To provide you with a smooth shopping experience, we collect certain information from you, including your full name, contact number, and email address; your delivery and, where applicable, billing address; your order history, including items purchased, sizes, and preferences; basic device and diagnostic information such as device type, operating system version, app version, and crash or performance data; any photographs you choose to upload, for example when requesting a return, replacement, or leaving a product review; and your communication preferences, including whether you have opted out of promotional messages. Payment-related information is processed securely by our payment gateway partners rather than stored directly on our own systems.

We use this information to process, prepare, and deliver your orders accurately; to communicate with you about your orders, account, and any requests you make; to assist with returns, replacements, refunds, and account deletion requests submitted in-app; to improve our products, app experience, and customer service over time; to keep our platform secure and help prevent fraudulent activity; and to meet our legal and regulatory obligations as a South African business.

App Permissions

Depending on your device settings, the app may request access to your camera or photo library, for example when attaching a photo to a return or replacement request, and to send you push notifications about your orders. You are always in control of these permissions through your device settings, and the app remains usable, with reduced functionality, if you choose not to grant them.

Communication and Marketing Consent

When you sign up with Ambassadors4u Shopping App, you are agreeing to receive communication from us across the mediums we use, including in-app notifications, push notifications, email, phone calls, and WhatsApp. These messages are primarily intended to help facilitate the delivery of our service, such as order updates, delivery notifications, and important account information. You are always welcome to opt out of purely promotional messages, such as sales and marketing updates, at any time, either from your device notification settings or your account preferences. However, essential communication relating to your orders and core app functionality will continue, as this helps us serve you properly and keep you informed at every step.

Sharing Your Information With Third Parties

We do not sell your personal information. We do, however, work with a small number of trusted third parties who help us run the service, and their own terms and privacy practices apply alongside ours whenever you interact with them. Payments are processed securely through PayStack and ZeroPay, depending on the option you choose at checkout, and orders are delivered with the help of partners such as The Courier Guy, who will need certain details, such as your name and delivery address, to complete your delivery. Because the app is distributed through the Apple App Store and the Google Play Store, downloading, installing, and updating the app is also subject to Apple's and Google's own privacy policies and terms, and those platforms may collect their own device, usage, or diagnostic information in connection with app distribution, independently of Ambassadors4u. We would encourage you to review all of these partners' own terms and privacy policies as well, since they operate independently of Ambassadors4u.

Data Storage and Security

Your information is stored securely, and we work hard, on an ongoing basis, to keep our platform protected. That said, we do want to be honest with you: no platform on earth can ever be guaranteed to be completely unbreachable. Should a security breach ever occur, we will notify affected customers as soon as we have confirmed that a breach has in fact taken place. The app may also store certain information securely on your device, such as your cart contents and session details, to keep your experience seamless between visits.

When you create an account with us, we do ask that the information you provide is accurate and kept up to date, as this helps us serve you properly, particularly when it comes to delivery. You are responsible for keeping your login details confidential, and for any activity that takes place under your account.

Account Deletion and Data Retention

You can request that your account be deleted directly from within the app, on the My Account page, at any time. Once submitted, we will process your request within 3 working days. We do, however, reserve the right to retain transaction records even after account deletion, as we are required to keep certain records for legal, tax, and accounting purposes for a reasonable period afterward. If you are ever unable to access the app, you are also welcome to reach us at hello@ambassadors4uapp.co.za to request deletion instead.

Your Rights Under South African Law

As a South African business, we handle your personal information in line with the Protection of Personal Information Act (POPIA). This means you have the right to ask us what information we hold about you, to request that it be corrected if it is inaccurate, and to object to certain uses of your information. Should you ever feel your information hasn't been handled appropriately, you are also welcome to lodge a complaint with South Africa's Information Regulator.

A Note for Users Outside South Africa

While Ambassadors4u is a South African business governed by South African law, we recognise that some shoppers, and the Apple App Store and Google Play Store review teams themselves, may be based in the United States or elsewhere. Regardless of where you are shopping from, we apply the same practices described in this policy to everyone: we do not sell personal information, we only share it with the limited partners named above, and you may always request access to, correction of, or deletion of your information by contacting us at hello@ambassadors4uapp.co.za or through the in-app request forms described above.

All sizes listed on Ambassadors4u Shopping App follow the South African sizing standard. We would gently encourage shoppers, particularly those based outside South Africa, to convert sizes according to their own region before purchasing, so that the fit meets your expectations from the moment it arrives.

Orders placed through Ambassadors4u Shopping App are processed once payment has been successfully confirmed through PayStack or ZeroPay. Please make sure your order details, including size, colour, and delivery address, are correct before completing checkout, as this helps us get things right the first time and avoid unnecessary delays.

We work with trusted delivery partners, such as The Courier Guy, to get your order to you. Delivery timelines may vary depending on your location, particularly for international shoppers, who may also be responsible for any customs duties or import charges applied by their own country upon arrival.

We are happy to offer replacements where the size or colour of a product simply doesn't work out. Replacements are only available for the exact same product, just in a different size or colour, and are subject to stock availability at the time of the request.

Returns are available where a product arrives with a clear factory defect. As much as we would love to accommodate every request, returns are not available simply for a change of heart, and are reserved specifically for genuine manufacturing defects. A return can also work alongside a replacement: you may return a defective product and replace it with the same product in a different size or colour, or with a different product altogether, provided it is priced the same or lower. Where the replacement is priced lower, we will happily refund the difference to you; where it is priced higher, we would kindly ask that you cover the difference.

Refunds follow the same spirit: they are available where a product is confirmed to have a factory defect, and where a customer replaces a defective product with one priced lower than their original purchase. There is no refund for a simple change of heart. Once a returned product has been received and the defect confirmed to be a factory fault, successful refunds are paid out within 2 to 3 working days.

You can submit a Return, Refund, or Replacement request directly from within the app, on the My Orders page, rather than by email.

Store Visits, Delivery Fees, and Timing

In some cases, if you are based near our physical store, we may kindly request that you visit us in person to process a return or replacement, as this is often the quickest route. For customers further afield, returns and replacements may attract a delivery fee, though this will never be higher than what you would have paid for a brand new order. All of the above, returns, replacements, and refunds alike, are valid from the day of purchase up until the 7th day thereafter, so we would encourage you not to leave it too close to the deadline.

Fitting Your Product and Photographic Evidence

We do encourage customers to fit their product and take a photo shortly after receiving it, as this can be genuinely helpful when processing a return or replacement request. Please note that this allowance is for fitting purposes only, meaning simply trying the product on to check that it fits properly, rather than wearing it for any extended period beyond what you would normally do while trying something on in-store.

Ambassadors4u Shopping App is intended for use by individuals who are legally able to enter into agreements under South African law. If you are under 18, we would kindly ask that you use the app together with, or under the guidance of, a parent or guardian.

All content on Ambassadors4u Shopping App, including our logo, branding, product images, and written content, belongs to Ambassadors4u (PTY) Ltd unless otherwise stated, and we would kindly ask that none of it be copied, reproduced, or used elsewhere without our written permission. We ask that you use the app respectfully and lawfully, which means not attempting to interfere with its security, not submitting false or misleading information, and not using the platform for any purpose that could harm us, other customers, or our partners. Your use of the app is also subject to the usage rules of the Apple App Store or Google Play Store, whichever store you downloaded it from.

While we do everything reasonably within our power to provide a reliable service, we cannot guarantee that the app will always be free of interruptions, errors, or delays. To the fullest extent permitted under South African law, Ambassadors4u (PTY) Ltd will not be held liable for any indirect or consequential loss arising from your use of the app, and by using Ambassadors4u Shopping App you agree to hold us harmless against any claims, losses, or damages arising from your misuse of the platform or your breach of this policy. Should any part of this policy ever be found to be unenforceable under South African law, the remaining sections will continue to apply in full.

We reserve the right to update this Privacy & Terms policy from time to time, without prior notification, as our service and legal obligations may evolve over time. We would gently encourage you to check back here every so often to stay up to date. That said, where a change is significant, we will always try our best to let you know through one of our communication channels.

If you have any questions, concerns, or requests relating to this Privacy & Terms policy, we would love to hear from you. You can reach us at hello@ambassadors4uapp.co.za or visit us in person at 187 Lilian Ngoyi, Pretoria CBD, 0002.

This Privacy & Terms policy was last updated on 23 September 2026.